Shipping Information
Fast, reliable shipping for your 3D printed orders
How Shipping Works
After approving your quote, you'll select from real-time shipping rates from USPS, UPS, and FedEx. Choose the best balance of cost and speed for your needs.
Once payment is complete, we print your items and carefully package them with protective materials to ensure safe delivery.
When your order is ready to ship, we generate a shipping label and provide you with tracking information via email.
Monitor your shipment in real-time using the tracking number. Most orders arrive within the estimated delivery window.
Shipping Carriers & Services
Priority Mail
Delivery: 1-3 business days
Cost: $$ (Most economical for small items)
Includes tracking and up to $100 insurance. Great for most 3D printed items.
Priority Mail Express
Delivery: 1-2 business days (overnight to most locations)
Cost: $$$ (Premium pricing)
Fastest USPS option with tracking and up to $100 insurance included.
UPS Ground
Delivery: 1-5 business days (varies by distance)
Cost: $$ (Economical for larger packages)
Reliable service with full tracking and $100 declared value coverage.
UPS 2nd Day Air
Delivery: 2 business days
Cost: $$$ (Mid-range expedited)
Guaranteed 2-day delivery with tracking and insurance.
UPS Next Day Air
Delivery: 1 business day
Cost: $$$$ (Premium overnight)
Next business day delivery by end of day with tracking.
FedEx Ground
Delivery: 1-5 business days
Cost: $$ (Competitive ground rates)
Reliable ground service with tracking and $100 declared value.
FedEx 2Day
Delivery: 2 business days
Cost: $$$ (Fast delivery)
2-day delivery with full tracking and insurance options.
FedEx Overnight
Delivery: 1 business day
Cost: $$$$ (Premium overnight)
Next business day delivery with various time-definite options.
How Shipping Costs Are Calculated
Shipping costs are calculated in real-time based on:
- Package weight: Heavier items cost more to ship
- Package dimensions: Larger boxes may incur dimensional weight charges
- Destination: Shipping distance affects cost and delivery time
- Service level: Faster delivery options cost more
You'll see exact shipping costs from all available carriers before completing your order, allowing you to choose the best option for your budget and timeline.
Estimated Delivery Times
Production Time
Small items: 2-5 business days
Large or complex items: 7-10 business days
Production time is separate from shipping time and depends on order complexity and current queue.
Shipping Time
Delivery time starts when your order ships (after production is complete).
Standard ground shipping: 1-5 business days depending on your location and selected carrier.
Example: A small item with 3-day production + USPS Priority Mail (2-day shipping) = approximately 5-7 business days total from order to delivery.
Order Tracking
Stay updated on your order with our tracking features:
- Email notifications: Receive updates when your order ships and when it's out for delivery
- Tracking number: Provided via email and visible in your account
- Real-time updates: Track your package on USPS.com, UPS.com, or FedEx.com
- Order dashboard: View status and tracking in your My Orders page
Packaging & Protection
We take care to ensure your prints arrive in perfect condition:
- Sturdy cardboard boxes sized appropriately for your items
- Bubble wrap and packing materials to prevent damage
- Fragile labels on packages containing delicate items
- Special handling for large or intricate prints with extra support structures
Shipping Issues
Lost or Stolen Packages
Once marked as delivered by the carrier, we are not responsible for lost or stolen packages. We recommend using a secure delivery location or requiring a signature. For packages lost in transit (not delivered), contact us and we'll help file a claim.
Damaged in Shipping
If your items arrive damaged, contact us within 7 days with photos of the packaging and damage. We'll work with the carrier to file a claim and either reprint your items or issue a refund.
Delayed Shipments
Delivery times are estimates and not guaranteed. Delays can occur due to weather, carrier issues, or other circumstances beyond our control. Check tracking for updates or contact the carrier directly.
International Shipping
We currently only ship within the United States. International shipping may be available in the future. Contact sales@nocturneprintlabs.com for special arrangements or bulk international orders.
Questions About Shipping?
Need more information about shipping options or have a special delivery requirement?